Big Brothers Big Sisters of the Ocean State is an Equal Opportunity Employer.
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Newport Program Coordinator
The Program Coordinator is responsible to manage a caseload, maintain matches and provides match support (mentor, child and parent) for Big and Little match relationships in and around Newport County in RI.
This position directly enrolls mentors and mentees, makes initial and follow-up contact, ensures ongoing communications and resolves problems that may impact the match relationship.
This position is based out of Newport, RI but will have weekly meetings in our Cranston, RI office. Must be willing to work at both offices.
Our Mission : Big Brothers Big Sisters of the Ocean State provides mentors to the youth of Rhode Island who will motivate and empower them to make positive decisions, improve academic results, avoid risky behaviors and grow in a way that will positively impact our community.
Each employee of Big Brothers Big Sisters of the Ocean State helps to extend the mission of the agency.
Essential Duties and Responsibilities:
- Conduct match selection process to ensure best matches for children, parents and mentors based on mutual interests, geographic location, and goals. Facilitate introduction meetings with children, parents and mentors.
- Interview mentors and conduct reference checks. Verify eligibility requirements and ensure background checks have been conducted and are approved.
- Continue to engage volunteers during the enrollment process and update them on their process every two weeks.
- Manage a match caseload. Help matches set goals, determine when support may be needed and facilitate problem-solving. Make decisions to suspend the relationship if appropriate and will close cases when the mentor relationship has ended based on Match Support National Standards.
- Maintain accurate match contact records in AIM system. Adhere to Program guidelines regarding timely and complete communications with matches and program team.
- Frequently travel to children’s homes or to community locations to provide match support. May deliver preplanned structured curricula or provide one-on-one independent support.
- Attend meetings in children’s homes, community centers, schools, daycares or other community sites.
- Communicate frequently with supervisor on the status of matches, any potential challenges or risks of concern.
- Conduct closure meetings with Parents, Mentees and Mentors to evaluate reason for closure
- Conduct trainings and facilitate meetings for volunteers, including mentors.
- Conduct regular surveys to collect feedback on matches and program effectiveness.
- Complete monthly match support reports.
- Provide information as required for grant reporting.
- Oversee children on the Waiting List
- Maintain Agency Facebook monitored by BBBSOS.
- Lead volunteer outreach activities to strengthen mentor engagement and support program growth.
- Develop and engage personal and professional networks to promote and support BBBSOS mission.
- Seek out and coordinate opportunities for BBBSOS to partner with businesses, community organizations, and other such groups to expand and strengthen mentoring programs in Newport County.
- Take the lead in cultivating prospective new corporate and community partnerships to generate revenue and volunteers with direction from the Director of Development.
- Work with current corporate and community partners to ensure appropriate recognition and ongoing communication.
- Maintain regular contact with program participants on assigned match caseload; engage with other matches at BBBSOS sponsored event to strength match relationships with the agency.
- Conduct special programs at business sites during the school day to facilitate matches and community outreach.
- Attend special recruitment and outreach events to identify new mentors during the year.
- Conduct special events for parents, children and mentors in schools, universities, and community agencies.
- Under the guidance of the Director of Development, assist with agency special events and fundraising. Seek out and help to apply for grants in Newport county.
- Lead all aspects of the BBBSOS volunteer training programs. Conduct pre- and post-training needs assessments and evaluations. Align training curriculum with mentoring program objectives and volunteer needs.
Education and Experience:
Bachelor’s Degree in social services, human services, psychology, education, child development or related discipline strongly preferred; Associate’s Degree with related work experience may also be considered. Able and willing to complete BBBS trainings and certifications. 1-3 years of related work experience such as working with children or youth, education, group settings, mentoring, etc.
Knowledge, Skills and Competencies:
- Must be comfortable working with children; also comfortable working with families who live in poverty/low income households.
- Client focused.
- Has high standards of professionalism and is able to positively represent BBBSOS in the community.
- Well organized, able to multi-task and has effective time management skills.
- Excellent interpersonal and communication skills-verbal, written and a good listener.
- Work well independently, as well as a member of a team.
- Flexible and adaptable-ability to work in a fast paced, changing environment.
- Can work well under pressure and deadlines.
- Ability to maintain confidentiality in all aspects of the work environment.
- Basic proficiency with Microsoft Office suite.
- Bilingual, English-Spanish preferred.
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands; balance, stoop, kneel or crouch; and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Must be able to drive; frequent travel to other locations, within the community and local neighborhoods throughout the local region.
Works in a variety of environments, typically office and community space, client’s homes or education center. The noise level in the work environment is usually moderate. Employee is regularly exposed to outside weather conditions. Protocol for safety and security is a priority. Use of phones, computer, fax and other general office machinery.
If you are interested in an internship position at Big Brothers Big Sisters of the Ocean State, email mentoring@BBBSOS.org with subject line: Internship.